Now that you’ve designed and launched your website, you have a powerful marketing tool for your business. But, your website is only as useful as the content is current. The process of keeping the content on your site current is called website maintenance, and it’s important to keep both visitors and search engines supplied with new information. Just like regular maintenance on your car, you have to make changes on your website every few months to make sure that things run smoothly.

If you update the content on your website on a regular basis, potential clients will be drawn back to your site to find out “what’s new”. The search engines pay visits to websites in their queue regularly. The catch is that you’ll stay in the queue only if you update your site regularly. If the search engines visit your site several times in a row, and don’t find anything new, they may decide not to come back-which can be a blow to your search engine rankings.

So, when is it appropriate to update your website? You don’t want to waste time and money nitpicking at your site if you don’t have updates of real value to add. You should update your site if you’ve:

- Grown your skills. Have you gotten a new accreditation? New licensing? Improved your skills? Any change in your skill set is a great reason to update your website - and your potential clients - with your new capabilities.

- Expanded your products or services. Do you have a new offering? Add it to your website and start making new sales in that area.

- Completed a successful project. If you’ve just finished a project, include it on your website. Create an online portfolio, add a case study - build a section on your website to use as a place to show the world your success.

- Gotten more testimonials, or added to your client list. Including more feedback on your offering helps to build your credibility. Be sure to get a testimonial from each of your successful client projects. Updating your testimonials regularly will also show clients who have visited your site a few times that your offerings are “up to snuff”.

- Written an article. Writing articles is a great way to keep your website up-to-date and to put more content on your site. Search engines love content-rich sites, and visitors will love to see the new information. So, if you write articles to educate your clients and promote your business, be sure to place them on your website as well. They’re likely to be full of keywords related to your area of specialty, which will help your ranking in the search engines.

- Issued Press releases. You should post all press releases and other information you publish about your company to your website. You never know who may be visiting, and you may get written up for your accomplishments.

- Made changes in your business. Have you hired someone? Changed your business structure, and you’re now required to notify the public of that? If so, you should probably review your website and evaluate how you can add that information.

- Made Yearly check-ups. You should do a basic check on your site at least once a year, to make sure that the content is current. Some things to check include:

• Your copyright statements should be updated yearly
• Test and validate your links, to ensure that they still work
• Your time references should be changed. If your “About” page says how many years you’ve been in business, this is the time to change that!
• Your pricing and offerings - do you have new products or services? Have your prices increased over the past year?

Spotlight any major updates on your home page as well, so that people will learn of those updates as soon as they enter your site. The search engines will also discover the new update as soon as they enter your home page if you leave a bit of information, with a link to the full story, on the home page. That will act as a breadcrumb for the engine to follow - the engines will follow your link to learn more about it.

Any of these reasons, and dozens of others, are great reasons to make changes to your site. If you make keeping your website current a priority, it will pay off with better search engine rankings and increased sales and leads through your website.

Once you’ve decided to make your changes, the next choice is how to go about doing that. There are two steps involved in maintaining your site:

1. First, decide whether you prefer to edit your content on paper or online. This can be done in a couple of ways. You can start by printing the pages that have outdated information and then updating that information on paper first. Or, you can copy and paste the outdated content from your website into a word processing program such as Microsoft Word and then edit that file on your computer.

2. After you have updated your text content you can choose either to make the changes yourself or to hire a web designer to make the changes. There are several tools that you can use to make changes to your site yourself. We recommend an easy-to-use tool called Macromedia Contribute. It’s fairly inexpensive, its simple to set up and learn, and it allows you to back up to older versions of your site if you make mistakes.

We suggest that you use this tool to make only simple text changes. More complicated changes - for example, to the overall design or navigation - are more difficult to make, and having a professional make those changes will save you energy and frustration.

If you are comfortable with a more complicated software program, then we recommend a professional-grade tool such as Dreamweaver. With a better software package, you’ll be able to make some of the more complicated changes yourself.

By building more and more current information into your website, you will also begin to build trust with your potential clients, since they will have a snapshot of what’s currently happening in your business available to them. Your website can go a long way towards making sure that your online prospects know, like, and trust you - which can lead to more sales from your website.

By Erin Ferree
Erin Ferree is a brand identity designer who creates big visibility for small businesses. Her workbook, “Design a Website That Works”, will walk you through all of the questions that you need to answer in order to create the best possible website. Elf-Design.com Elf-Design Web Workbook

How a subject views a book page, a store display, an advertisement or other visual stimuli is measured using sophisticated tools that track eye scan, also called eye movement. These tools measure which design elements capture visitors’ attention and which don’t.

Eye tracking is used in virtually every kind of marketing - TV ads, billboards, product packaging and web sites - to determine what works and what doesn’t with consumers.

What Does a Visitor See on Your Site?
The layout of a site page is scanned differently by each visitor based on individual perception, interest, need, age, education level, computer monitor, browser settings and other variables that can be tracked in empirical, eye tracking studies.

The results of numerous eye tracking studies have been quantified, enabling web site designers and owners to optimize site pages for maximum impact and “stickiness.”

Single- and Multi-Variant Testing
Single-variant testing involves changing one site element and measuring the impact on conversion rate, for instance. Multi-variant testing employs a series of simple A/B comparisons conducted simultaneously or sequentially depending on what’s being tested.

Using statistical analysis, and eye tracking data across broad-spectrum demographics provides numerical sums based on number of observations and length of observations of different elements on any site page. That’s something you want to know. What captures the attention of site visitors? What is ignored?

Single-variant testing is the simplest to initiate and track. However it’s time-consuming and may lead to unsubstantiated conclusions. Multi-variant testing is a more efficient means of determining which site appearances and features deliver optimum results, i.e. the highest conversion rate.

However, multi-variant testing is more complex than changing a single variable and waiting to gather the A/B test results. It could take months to optimize a site for conversion. Further, single-variant testing often requires the tester to make certain assumptions that may or may not be true.

For example, a change in type font shows a boost in conversion ratio. Is it logical to assume the change in font style is responsible for the improvement? No. In fact, this fallacy is called “post hoc ergo propter hoc” in the world of statistical analysis. Roughly translated, it means “after this therefore because of this.”

Simply because something occurs (an improvement in conversion rate, for example) after a single-variable change has been made (the change in font) does not mean that the improvement in conversion rate is due to the font change. The improvement could be based on another factor entirely.

Planning Your Test Model
“If you don’t know where you’re going, any road will take you there.”

If you blindly (or wildly) change design elements without a thought to site improvements, all you’ve done is collect a lot of data. In order to determine which changes to a site improve conversion rates, it’s important to first define what you’re looking for - your test metric. What site element or elements will be compared?

Next, in order to develop useful data, you must determine how you’ll measure and compare functionality. What methodology or “conventions” will you employ to determine a reliable outcome?

And finally, you must be able to develop a strategy that optimizes site success, however that success is defined by you. Here’s an example.

Let’s say you want to determine which checkout software is better for your bottom line. Before you can conduct your test, you must first create a test metric - a measurement that defines the term “better” in your query: which checkout software is better?

You might determine the test metric to simply be the number of visitors who convert. That’s easy to measure, but it may not provide the complete picture. Perhaps a more useful measurement of which checkout software is better is the dollar amount each visitor spends. Or the number of repeat buyers you see. An increase in the number of page views, number of unique visitors or a jump in bandwidth, indicating an increase in downloads from your site - all of these are reasonable test metrics depending on your mission. This leads to the next step in developing accurate statistical analyses: how will comparisons between the A/B elements be measured or quantified. What test “conventions” or methods will be employed? Will you count all site visitors in the study - even those that bounce - or will you limit the test pool to those who actually put something in their cart? Or actually reach the checkout but abandon the shopping cart? Or actually complete a transaction? Determining the methodology of your single-variant or multi-variant testing prevents jumping to unsubstantiated conclusions.

And finally, what steps can be taken based on the test results you develop? If you can’t answer this last question, why are you going to all the trouble to conduct the test and collate the data? If you get result Y, what can you do with that information versus result Z? This is where statistical analysis is turned into a practical, organized strategy for improving conversion ratios.

Once the test metric(s) and conventions are established, you run an A/B comparison test using the two different checkout models.

Checkout A requires two clicks to complete a transaction. Checkout B requires six clicks to complete the same transaction. Your test results reveal that the more complicated checkout model leads to a higher percentage of shopping cart abandonments. So can you assume that checkout Software A is better than Software B?

If your test metric was a simple count of software usability, Software A is the clear winner. But what if your test metric was to determine which checkout software led to the highest “per visitor” purchase amounts? And test results reveal that checkout Software B delivers fewer purchases but purchases of higher value. In this case, Software B would be the better choice. That’s why it’s essential to determine each test’s metrics and conventions.

Measurement Tools
There are a lot of software packages to help in gathering test data. One, called Crazy Egg provides different GUIs of site activity - an overlay view, a list summary and even a heat map showing what’s hot and what’s not on your site. Easy and effective analysis.

Another popular conversion rate analysis software is Click Density, which provides real-time visitor data to help improve everything from content architecture to link placements.

Click Tale tracks every movement of visitors as they move through your site. This data is then translated into animated graphics to help you understand visitor behaviors from the time they arrive until they leave.

Finally, consider using Google Analytics - the simplest statistical analysis tool available. And it’s free. Google Analytics provides snapshot views of your site’s activity, allowing you to perform tests and analyze data in seconds instead of spending hours poring through report after report.

The point is this: to improve site conversion rates requires an understanding of eye tracking and statistical analysis to produce a useful optimization strategy. The hit-or-miss approach is simply too time consuming. So, if statistical analysis makes you light-headed, hire a professional who can design and validate test metrics and translate those findings into actionable strategies.

That’s how you improve site performance systemically and efficiently.

By Joel Tanner
Joel Tanner is a seasoned internet marketing consultant who has been educating web designers on the best techniques in search engine optimization and conversion rate optimization for nearly a decade.

Did you know that publicity is supposedly seven times more effective than advertising? And it is free – that is if you do it yourself. If you know the elements of writing a good media release to capture the attention of journalists, you can cash in on no cost editorial coverage. Here’s a few tips to help you write a media release.

The Beginning
The first and most important thing is to have something interesting to say. Consider your USP – just like in sales. It’s your unique selling proposition. After all publicity is “selling”. You are selling a story idea to the media. I like to call it the unique shining point. It really needs to stand out, shine, be compelling – not an advertisement, not a boring product plug.

Another element that will really hook the journalist in is to consider the ESP the emotional selling point. Often it is the human element in the story that will capture the reader’s attention therefore the attention of the media. Think about what your story is. What is your background? Have you overcome any obstacles to get where you are today? Any achievements or milestones? Where is the human interest?

What’s more compelling? An announcement about a wedding limousine service, or the 30th anniversary both in marriage and business of the couple who run the service? This is a story I helped someone uncover in a seminar I conducted. The couple later went on to get a full page colour photo and editorial story in a wedding supplement in their local paper – for free, just by working out the human element of interest to readers.

WIFM
What’s in it for me? Or what is in it for them. How does your product or service help others? Your media release needs to state that key element. How will the reader benefit?

It’s uninteresting to just say, “Jones & Smith Accountants today announced the launch of their revolutionary new accountancy software package… Better to state – small businesses now have a better way to measure, monitor and manage the costs involved in running their business, thanks to Jones & Smith’s new online measurement & analysis accounting system.

The Heading
Write a catchy headline with a short, punchy phrase. Observe how headings are written in newspapers and magazines. You need to grab the reader’s attention. Of course that is if you are planning to post your media release snail mail with your product sample or full media kit. But most releases these days are emailed. However, the same principles apply. Use a compelling subject heading or the journalist will simply hit delete. Make it provocative.

The Content
Have a bright opening; start with your strongest point first. Instead of the conventional “today announced that” lead, you should make your release stand out from the crowd with a strong, compelling lead paragraph. Since editors and journalists get so many releases every day, you only have seconds to grab their attention. The first paragraph is where your important information goes, but it needs to be written in an exciting, creative, interesting way.

Consider the 5 W’s – Who, What, When, Where, Why; This is an easy formula to remember when writing your release but it is still not enough without some “zing” or compelling elements to “hook” the reader in.

Again - how does it help? Remember the benefit to the reader and perhaps include some “how to” tips on whatever your product or service is.

Use memorable quotes; either of you or someone well-known who can endorse your product. Quotes are often used by the media as they make the story more “real” or personal. A good quote can include why you’ve started this business or developed your product or how it helps your target audience.

The Format
Title it “Media Release” and always include the date. Include your contact details of telephone, mobile, email and website address. Use letterhead and keep the content to one page – any more and you will lose the journalists’ attention. When using email, cut and paste into the body of the email – don’t send an attachment.

The Contact
Send your release to the appropriate person – be sure to do your research. Check that the “food editor” is still just that and not now the “finance editor”. Find out the name of the person and their direct email.

Always follow up with a phone call or email and keep your media liaison consistent. If you provide good information you are not a nuisance, you are providing a service. Journalists and editors need our information to fill their newspapers, magazines and radio shows.

Supply a creative photo or suggest a photo opportunity that will add to the impact of having your information publicised.

Gaining publicity in the media will help you become known as an expert in your business field; it will enhance your image and reputation and help you to grow your business.

By Sue Currie
Sue Currie, the director of Shine Communications Consultancy and author of Apprentice to Business Ace – your inside-out guide to personal branding, is a business educator and speaker on personal branding through image and media. Sign up for free monthly tips on personal and professional PR at ShineComms.com.au and learn more about how you can achieve recognition, enhance your image and shine.